Returns & Refund Information

Every printed item is uniquely customised to the particular requirements of the customer. One company's printed products are of no use to anyone but that company. This makes an "open" returns policy very difficult to operate. However, at The Printing Press we want our customers to be completely satisfied with the printed products we supply.

Every effort is made to ensure that your work is printed to a good commercial standard.

At any stage during the manufacture of your printing, but only at the customers request, we are able to provide a colour Epson proof for an extra charge of £39 per A3 or part there of.

If we make an error in printing which is our fault, we will happily reprint the job at our expense.

Please note: no liability can be accepted by 'The Printing Press' for errors, grammar, spelling or omissions made on artwork provided by a customer, or once any proof has be approved by the customer.

To ensure that you artwork meets the correct printng requirements please download and read the two following free guides that explain everything you need to know.

If in doubt please contact us - We are here to help.

Click To Download - Printing Bleed Guide Click To Download - Artwork Guide

How to return an order:

Contact us first for return address details.

Wrap the goods securely in the original packaging (if any), ensuring that you include the full order details & quantity supplied.

We will notify you via e-mail when your return has been received. For your protection we recommend that you use a recorded-delivery service/courier.

Damaged in Transit
Any goods damaged in transit must be reported to us within 3 days of delivery.