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FAQ Sections

  • File Preparation


    • What is the bleed and why is it so important?
      The bleed is a 3mm section that surrounds the edge of the printed dimensions. All images, text and colour fills that are intended to extend to the edge of the page should be extended 3mm to create a bleed. 

      It is very important that you consider the bleed when printing text, boxes and other elements so that they are not cut off when the print is finished. To avoid this from occurring, ensure that these elements are positioned within 6mm from all the edges.

      For more information, please refer to our free printing guides and?printing templates.

    • What is RGB and CMYK? What Do I Need To Use?
      These are the colours used. 

      RGB (Red, Green, Blue) - These are the primary colours of light which are best used for screen.
      CMYK (Cyan, Magenta, Yellow, Keyline Black) - This colour spectrum is 4 colour which lends itself to full colour printing.

      Converting all your artwork for printing from RGB to CMYK gives you more control over the final result of the colour. When we receive your artwork it is automatically converted to CMYK by our software. If it uses RGB, this gets changed to CMYK, but this may result in printed colours that are slightly different to your expectations. We can not be responsible for this and you should submit your artwork in the CMYK colour format.

      Remember that all files should be prepared in with CMYK colours. If you are designing your own artwork, be sure to convert colours from RGB format to CMYK. There is usually an option in your graphics package to do this.

      A professional designer will ensure the working space is set to CMYK from the very beginning.
    • Can I Scan / Print Images And Photograhs?
      Yes. When scanning your photograph or anything else for that matter, you must ensure that you are scanning at an absolute minimum of 300 dpi (dots per inch). When preparing your artwork with images and photographs, when you provide your PDF, EPS or AI files please ensure that they are all embedded within your final artwork document.

    • Can you print my order to match the colour from my desktop printer?
      If you are concerned about colour matching issues, you can forward a copy to us in the post of a desktop printer copy. Once we have this we will be able to make every effort to match the colours.

      If any concerns arise, we will contact you immediately to clarify the situation.

    • How Should I Send Booklet Artwork?
      When sending multiple page documents such as booklets, they must be arranged in Printer Spreads. For more information please do not hesitate to contact us.


    • Which type of file format will provide the highest quality output for my print?
      We highly recommend PDF as a default file format. When providing your PDF, please ensure that it is saved as a 'Press Quality' document (This is will be a standard default setting within your graphics program). 

      When you save your artwork as a PDF it ensures that all fonts and images are embedded within the document, and maximum image quality is maintained when it is saved as 'Press Quality'. 

      Saving Your Artwork As A PDF - If You Are Using Adobe Photoshop CS2:
      When creating your document save as PSD with layers preserved. When you are ready to output as PDF, choose Save As > Photoshop PDF when presented with the Adobe PDF Preset options simply choose 'Press Quality' and save your file.

      To ensure highest quality output Do Not Flatten Your Artwork Prior To Saving

      Saving Your Artwork As A PDF - If You Are Using Adobe Illustrator:
      When ready to output from AI format. Choose Save As > Adobe PDF and choose 'Press Quality' from the program presets.

    • Which File Type Formats Are Accepted?
      We prefer and recommend that you provide print ready PDFs

      We accept the preferred following file types:

            - PDF
            - EPS
            - Illustrator
            - PSD

      If you are supplying artwork in PSD format please ensure it is PC based, and all fonts used in the document should be collected and sent. Alternatively we recommend that you follow the PDF advice to create a press ready PDF from your PSD.

      Please ensure if sending artwork as EPS that all fonts are converted to 'Paths / Outlines' and all images are embedded within the document.

      And a final note if you are supplying your artwork as a TIFF or JPEG - please ensure that the document is CMYK and saved at minimum 300dpi.

      We prefer and recommend that you provide print ready PDFs
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  • Delivery


    • How Are The Orders Dispatched?
      All of our orders are dispatched using our next working day courier service with ANC. All of the prices online include delivery to one UK mainland address as standard. If your job requires an order to be delivered to NON-Mainland addresses, please contact us for a delivery price.

      Upon order completion an email confirming the Tracking details will be sent.
      Please visit www.anc.co.uk to view the status of your delivery.

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  • Ordering Online


    • How Can I Help The Ordering Process?
      We treat all orders as 'Live' only when full payment has been accepted online and artwork supplied has been approved. Delays to the printing process most commonly occurs when artwork preparation was overlooked. Please pay special attention to the artwork preparation guidelines to ensure a smooth and timely process.

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  • Pricing


    • What Is Included In The Price I Can See?
      The price you see if the price you pay. Some products are eligible for VAT and they are clearly identifiable.  All items listed are inclusive of a delivery charge to one UK mainland address.
    • Do I Have To Pay VAT On Flyers?
      Flyers are vat-able:     
            - If they are going to be used as a ticket
            - If they have a redeemable value
            - If they include a calendar
            - If there is a write on area for customer data e.g.. Signature, email address etc or a blank area greater than 25%

      If you're not sure then please read the VAT Liability of Printed Matter.

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  • Turnaround Times


    • When Will I Recieve My Order?
      Most print orders will be dispatched within 3-5 working days and delivered via our courier service. 

      To avoid stress and worry, try and get your order to us as soon as possible if it is time sensitive. It's always worth allowing a day or two for unforeseen circumstances to avoid disappointment.

      For more information, please refer to our delivery page.

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  • Download Templates


    • Can You Help Me Prepare My Artwork?
      Yes of course and you have two options:

      1) We have prepared a comprehensive list of Printing Templates that you can download specific to the product you wish to order. All templates are available in EPS, PDF and JPEG format.

      For more information refer to our free printing guides.

      2)  Alternatively, you may choose to employ the services of our professional graphic designer.

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  • Online Designer


    • I Don't Know How To Design For Print - HELP!
      No problem. We have covered every concern and every challenge so that you can concentrate on the most important part - running your business. 

      For all design and print design requirements, you can employ our professional graphic designer. For more details, call us on 0871 508 8939 or refer to our printing services page.

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  • Multiname Service


    • What Is The Multiname Service?
      If you require business cards for different people within the same business or company then our free multiname service is for you.
      Multiname is available in minimum multiples of 500 business cards per individual name.

      For example: If you need 500 cards for employee 1 and 500 cards for employee 2 you simply place an order for 1000 business cards.
      After purchasing you will be able to upload your artwork and add any special instructions / comments regarding your multiname details before we print your cards.
      If you are adding graphic design to your order then you will be able to inform us of your multiname details after checkout.

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  • Uploading Files


    • How Can I Send My Artwork?
      The process of uploading your artwork is very quick and easy. Once you have completed the payment of your order, you will be prompted to upload your artwork. It is a simple process of clicking to find the file on your computer and then clicking 'upload'.

      Your order and artwork will be confirmed together to ensures a swift and efficient order process.

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  • Reseller / Trade Prices


    • Are there any discounts on print?
      As far as reseller / trade discounts are concerned, our prices are very competitive. We price right down 'to the bone' so please don't expect a resellers reduction, the margins simply aren't there.
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